If for any reason you aren’t satisfied with your purchase, please contact us.

We will give you instructions and authorization to return your order if we are unable to solve the problem. We will refund the cost of the item, less shipping costs and a 20% restocking fee upon receipt. Shipping costs cannot be refunded. If you have purchased an item with “Free Shipping,” your actual shipping cost will be deducted from the refund. We are not able to cover return shipping costs.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.rocpaperstraws.com (the “Site”).

We automatically collect information about your device when you visit the Site. This includes information about your web browser and IP address. It also contains information about the time zone of your device. Some cookies are stored on your device. We also collect information as you navigate the Site. This includes information about which pages you visit, the products you see, search terms that referred you to it, and how you interact with it. This automatically collected data is called “Device Information”.

The following technologies are used to collect Device Information:
Cookies are small data files that are stored on your computer or device. They often contain an anonymous unique identifier. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.

– Log files track all actions on the Site and include your IP address, browser type and Internet service provider. They also collect data such as date/time stamps and referring/exit/page pages.

Web beacons, tags, and pixels are electronic files that record information about how you use the Site.

We also collect information about you when you purchase something from the Site. This includes your name, billing address and shipping address as well as payment information. This information is called “Order Information”.

This Privacy Policy refers to “Personal Information”. It can be used for both Order Information and Device Information.

How can we use your personal data?
The Site collects Order Information to fulfill orders. This includes processing payment information, shipping arrangements, and invoices and/or order confirmations. We also use the Order Information to:
– Communicate with you
– Check our orders for fraud or other risks
– Send you information or advertising about our products and services

The Device Information we collect is used to screen for fraud and potential risk (in particular your IP address) and improve our Site. We also use it to generate analytics about our customers’ browsing and interaction with the Site and to evaluate the effectiveness of our advertising and marketing campaigns.

Share your personal information
To achieve the purposes listed above, we may share your Personal Data, with third parties..

For example, we use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also share Personal Information in order to comply with applicable laws or regulations, respond to subpoenas, search warrants, or other legal requests for information that we receive, and protect our rights.

Behavioural Advertising
We use your Personal Information as described above to send you targeted advertising or marketing communications in line with your interests. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Use the links below to opt out of targeted ads
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do Not Track
We do not alter the Site’s data collection or use practices if we receive a Do Not Track signal through your browser.

Your rights
You have the right to request corrections, updates, or deletions of personal information if you are a European citizen. You can exercise this right by contacting us via the contact information below.

Data retention
We will keep your Order Information in our records when you place an order via the Site, unless you request us to remove it.

This privacy policy may be updated from time to time to reflect changes in our practices, or for other operational, legal, or regulatory reasons.

Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:

920 Exchange St.
Suite G-102
Rochester, NY 14608

(585) 355-4441


Terms of Service


This website is operated by ROC Paper Straws. Throughout the site, the terms “we”, “us” and “our” refer to ROC Paper Straws. ROC Paper Straws offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our online ecommerce store uses Siteground hosting, WordPress, WooCommerce, and Heartland payment processing. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third party provider(s).